Jovia

Jovia Routine

Terms of Service

Effective date: October 28, 2026 · Version: 1.0

These Terms of Service ("Terms") are an agreement between you and Jovia Labs, Inc., a Delaware corporation ("Jovia", "we", "us"), for the Jovia mobile app and related services (the "App"). Please read them carefully.

Important: Section 4 explains that the App does not provide medical advice. Section 14 explains how disputes between you and Jovia are resolved.

By creating an account or using the App, you agree to these Terms and confirm that you have read our Privacy Policy and Consumer Health Data Privacy Policy. If you do not agree, do not use the App.

1. What the App is

The App helps you build and track a skincare routine, log it each day, take private check-in photos, answer short check-in questions, keep a streak, and see local weather and UV conditions. We are actively testing and improving the App, so features may change or be removed.

2. Who can use the App

  • You must be at least 18 years old and able to form a binding contract.
  • The App is offered only in the United States. Phone sign-in is available only for US mobile numbers.
  • You may not use the App if we have previously closed your account for breaking these Terms, or if the law does not allow you to use it.

3. Your account

  • You sign in with your mobile phone number (we text you a one-time code).
  • Keep your phone secure. Anyone who can receive texts at your number may be able to sign in to your account. Tell us at admin@joviahealth.com if you think someone else has accessed your account.
  • Give us accurate information. You are responsible for activity in your account.
  • One person per account. Do not share your account or create accounts for other people.
  • If you change or lose your phone number, contact us at admin@joviahealth.com. Otherwise, a new owner of that number could access your account.

4. Not medical advice; no doctor–patient relationship

  • The App is for general information and personal tracking only. It does not provide medical advice, diagnosis or treatment, and it is not a substitute for a doctor, dermatologist or pharmacist.
  • Using the App does not create a doctor–patient or other healthcare relationship with Jovia or anyone else. No clinician reviews your photos, answers or routine in the App.
  • Information in the App about products, ingredients, weather, UV, air quality or pollen is general. It may be incomplete or wrong, and it does not tell you what is safe for your skin.
  • Talk to a doctor or pharmacist before you start, stop or change a product or treatment, especially if you are pregnant or breastfeeding, have a skin condition, or take medicine.
  • Stop using a product and get medical help if you have a reaction. If you think you have a medical emergency, call 911.
  • Points, streaks, scores and reminders are motivation features. They do not measure your skin's health.

5. Your content and photos

  • "Your Content" means what you add to the App: your routine, logs, notes, check-in answers, photos and profile.
  • You own Your Content. You give Jovia a limited, non-exclusive, royalty-free license to host, store, copy, process, transmit and display Your Content only to provide, secure and support the App for you, as our Privacy Policy describes. This license does not let us use your photos for advertising, publish them, sell them, or use them to train artificial intelligence models. Any new use of your photos, such as skin analysis, needs your separate permission.
  • The license ends when you delete Your Content or your account, except for copies in backups that are deleted on schedule, or copies the law requires us to keep.
  • Check-in photos must be of you. Do not upload photos of other people, of anyone under 18, nudity, or anything illegal.
  • You are responsible for Your Content and confirm that you have the right to add it.

6. Acceptable use

Do not:

  • break the law or violate anyone's rights, including privacy and intellectual property rights;
  • access, or try to access, another person's account or data;
  • enter phone numbers you are not authorized to use, request codes for numbers you do not control, or otherwise abuse the text-message system;
  • copy, scrape, reverse engineer, or interfere with the App or its security, except where the law allows;
  • use bots or other automated means to access the App;
  • use the App to build a competing product or data set;
  • upload malware or harmful content.

We may remove content or limit access to protect users, the App or others.

7. Notifications and messages

  • With your permission, the App sends push notifications, such as routine and check-in reminders. You can turn them off in the App (Account → Notifications) or in iOS Settings.
  • We text you a one-time sign-in code each time you ask for one. Message and data rates may apply. We do not send marketing text messages.
  • We may send you service messages about your account or these Terms in the App, or by email if you gave us an email address.

8. Product information and third-party products

The App shows names, images and descriptions of skincare products made by other companies. We do not make or sell those products, and we are not responsible for them, their ingredients, their labeling or their results. Product names and trademarks belong to their owners and do not mean that those owners endorse Jovia.

9. Location and weather

If you allow location access, the App uses your approximate location to show local conditions; otherwise it uses the city you choose. Weather, UV, air-quality and pollen data come from third parties and may be inaccurate or delayed. Do not rely on the App for sun-protection decisions; follow your doctor's advice and official UV guidance.

10. Fees

The App is free. If we add paid features, we will show you the price and terms before you pay. Purchases through the App Store are also subject to Apple's terms.

11. Our App and intellectual property

We own the App, its design, text, graphics and software, and our trademarks. We give you a personal, revocable, non-transferable, non-exclusive license to use the App on Apple devices that you own or control, as these Terms and Apple's Usage Rules allow. If you send us feedback, we may use it without any obligation to you.

12. Ending your account

  • You can delete your account at any time in Account → Delete account. We lock your account and sign you out at once. 30 days later, we permanently delete your account and its information, as our Privacy Policy describes. To keep your account, sign in again within those 30 days.
  • We may suspend or close your account if you break these Terms, if we need to in order to protect users or the App, if the law requires it, or if we stop offering the App. Where reasonable, we will tell you first and let you get a copy of your information.
  • Sections 4, 5 (the last two points), 8, 11, 13, 14, 15, 17 and 18 continue to apply after your account ends.

13. Disclaimers and limits on liability

  • THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE". To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not promise that the App will be uninterrupted or error-free, or that information will never be lost.
  • TO THE EXTENT THE LAW ALLOWS, JOVIA AND ITS OFFICERS, EMPLOYEES AND SUPPLIERS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA OR GOODWILL, arising from the App or these Terms.
  • OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE APP OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AND (B) US $100.
  • Some states do not allow these exclusions or limits. In those states, they apply only as far as the law allows. Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by our negligence, or any other liability that the law does not allow us to limit, or your rights under consumer protection or privacy laws.
  • Indemnity. To the extent the law allows, you will defend and compensate Jovia for third-party claims that arise from your breach of these Terms or from Your Content.

14. Disputes

Informal resolution first. Before you or Jovia files a claim, the party with the claim must email a description of the dispute to the other party (to Jovia at admin@joviahealth.com). We both will try in good faith to resolve it within 60 days.

Binding individual arbitration. You and Jovia agree to resolve any dispute relating to the App or these Terms by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, instead of in court. Either of us may instead bring an individual claim in small-claims court, and either of us may ask a court for an injunction against misuse of intellectual property. Jovia pays the arbitration fees that exceed what you would pay to file a claim in court.

You and Jovia waive the right to a jury trial and to take part in a class action, class arbitration or representative action. If this waiver is found unenforceable for a claim, that claim proceeds in court, not in arbitration. If 25 or more similar claims are filed by the same or coordinated counsel, they are administered in batches under the provider's mass-arbitration rules.

Opt out. You can opt out of this arbitration agreement within 30 days after you first accept these Terms by emailing admin@joviahealth.com with your name, your phone number, and the words "Arbitration opt-out". The Federal Arbitration Act governs this section.

15. Governing law

These Terms are governed by the laws of the State of Delaware and applicable US federal law, without regard to conflict-of-law rules, except where the consumer protection law of the state where you live requires otherwise.

16. Changes to these Terms

We may change these Terms. We will post the new version with a new effective date and keep earlier versions at joviahealth.com/legal/archive. For a material change, we will tell you in the App at least 30 days before it takes effect, and we may ask you to accept it. If you do not agree, stop using the App and delete your account. Changes do not apply to disputes that arose before the change.

17. Apple App Store terms

These Terms are between you and Jovia, not Apple. Apple is not responsible for the App or its content. Apple has no obligation to provide maintenance or support for the App. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any); Apple has no other warranty obligation for the App. Jovia, not Apple, is responsible for addressing any claims relating to the App, including product liability claims, claims that the App fails to conform to a legal or regulatory requirement, and consumer protection claims, and for any third-party claim that the App infringes intellectual property rights. You confirm that you are not in a country that is subject to a US Government embargo or that the US Government has designated as "terrorist supporting", and that you are not on any US Government list of prohibited or restricted parties. You must also follow any applicable third-party terms, such as your wireless carrier's. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

18. General

  • These Terms, the Privacy Policy and the Consumer Health Data Privacy Policy are the entire agreement between you and Jovia about the App.
  • If a part of these Terms is unenforceable, the rest stays in effect.
  • If we do not enforce a right, we do not waive it.
  • You may not transfer these Terms without our consent. We may transfer them in a merger, acquisition or sale of assets.
  • Neither of us is responsible for delays caused by events beyond reasonable control, such as outages of cloud or carrier services.

19. Contact

Jovia Labs, Inc., 169 Madison Ave STE 99917, New York, NY 10016 · Legal: admin@joviahealth.com · Support: admin@joviahealth.com