Support
We're here to help with the Jovia Routine app.
Contact us
- Support
- admin@joviahealth.com
- Privacy questions and requests
- admin@joviahealth.com
If you think someone else has accessed your account, email support at once.
Delete your account
You can delete your account in the app at any time.
- Open Jovia and tap your avatar at the top right to open Account.
- Tap Delete account, read the sheet, then tap Continue.
- Enter the code we text to your phone, then tap Delete account.
- We lock your account and sign you out at once. Reminders stop.
- 30 days later, we delete everything for good: your routine, check-ins, photos, streak and devices.
- Changed your mind? Sign in again within the 30 days and tap Keep my account. All your data stays.
Our Privacy Policy explains what we delete and when backup copies expire.
Questions
I didn't get my sign-in code.
Check that you entered your US mobile number, then wait for the countdown and tap Resend code.
I changed or lost my phone number.
Email support and tell us. Otherwise, a new owner of that number could sign in to your account.
How do I turn reminders off or change their times?
Go to Account, then Notifications. Each reminder has its own switch and time. You can also turn notifications off in iOS Settings.
How do I change my city?
Go to Account, then City. Use your current location, or search for a city.
Can I delete my check-in photos but keep my account?
Yes. Email our privacy address below and tell us which photos or answers to delete.